Alfresco 19" Large Speed Rail
Alfresco 19" Large Speed Rail
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- Made from heavy-duty 304 stainless steel for added durability
- Holds frequently used bottles for easy access
LIMITED LIFETIME WARRANTY
Alfresco will repair or replace any stainless steel part including all fabricated stainless steel components, stainless steel burners, and standard round grill grates (excluding what is covered in the Five Year Limited Warranty) to be defective from workmanship and when subjected to normal residential use and service. This warranty excludes surface corrosion, scratches, discoloration, weather and atmospheric-related staining, and minor surface rust and oxidation which are normal conditions. Labor to remove and replace defective parts is not covered after the first year of ownership. Shipping and handling costs will apply. Alfresco recommends that you use an authorized Alfresco servicer to perform such a service.
|Alfresco warrants the stainless steel briquette trays, gas valves, and drip pans, to be free from defects in materials and workmanship under normal residential use for a period of five years from the original date of purchase. Labor to remove and replace defective parts is not covered after the first year of ownership. Shipping and handling costs will apply. All services provided by Alfresco under this warranty must be performed by an authorized Alfresco servicer.|
|For two years from the date of original purchase, your Alfresco grill warranty covers all parts and labor to repair or replace, under normal residential use, any part of the product that proves to be defective in materials or workmanship. All service provided by Alfresco under this warranty must be performed by an authorized Alfresco servicer unless otherwise specified by Alfresco. Service will only be provided during normal business hours.|
TERMS APPLICABLE TO EACH WARRANTYThe warranty applies only to products installed for normal residential use. The warranty applies only to products installed in any one of the fifty states of the United States, the District of Columbia or the ten provinces of Canada. This warranty does not cover any parts or labor to correct any defect caused by negligence, accident or improper use, maintenance, installation, service or repair.
SERVICE & REPLACMENT PARTSFor quicker and easier results, text or call ✆ 888-918-4150 to report service problems and/or to obtain replacement parts for your Alfresco Grill. Replacement parts are shipped F.O.B. Commerce, California 90040. Before calling for service, please make sure you have the following information: Model number, serial number, date of purchase, and proof of purchase by original owner.
Limitations & Exclusions
Alfresco Open Air Culinary Systems Grill Warranty Released 1/01/2013
Documents & Files
- Specifications Sheet
Once I decided on buying this particular model, I did exhaustive research on several different vendors and settled on the Grill Collection, because of their amazing customer service, response time, and unbelievable price match. Jerome was absolutely amazing to work with, and I very much look forward to ordering the rest of my appliances and equipment for my outdoor kitchen space in the coming days. The customer service from Grill Collection is unmatched by any of the other companies I have spoken with. Someone is always right there to step in and answer a question for you. After sending an email inquiry, I received a response in less than two hours. The delivery process was flawless. Once I was notified the grill had shipped, I was immediately given my tracking number, and within days I was contacted by the carrier to set up delivery. The delivery process was incredibly smooth, they placed the grill exactly where I requested it, they inspected it with me, and I couldn't be happier. From shipping to arrival, it was less than a week before it arrived to ship cross country. If you are in need of anything for your backyard space, Grill Collection is the place to buy it!!!
The primary reason I chose Grill Collection is because they had the item I wanted in stock where other sites selling the same item wasn't available till the end of the year. I had already purchased the unit from another website and I really didn't want to go through the hassle of trying to get a refund and then waiting for the refund and then turning around and purchasing another unit somewhere else. I purchased the unit from the other website previously because their website said I would receive the unit by the end of July. When the transaction was completed and they finally received the notice from the manufacturer the shipping and receiving dates changed. It was now shipping by Nov 27th and receiving by Dec 2nd, basically I would be waiting half a year to receive my order so that wasn't going to work. By then summer is over!!! Second and most important reason I chose Grill Collection is because of Erica's awesome customer service, many many thanks to Erica for her service. She finalized my decision based on many factors besides the fact that I'm an Amazon Prime Member and paying through Amazon would work for me as well but also these reasons: 1. Prompted to serve customers need. 2. If I had problems with my order I know it wouldn't take hours to get s hold of customer service 3. Talking to a live representative vs machine 100% 4. Piece of mind knowing that I'm doing business with a company that's 100% behind my customer satisfaction with guaranteed product availability and delivery, makes me want to purchase only from them. 5. Lower price definitely!!! 6. 👍😇😉😆 Thank you Can't wait to get my grill!!
I had a fantastic experience with the Grill Collection. First when I was shopping online for the Napoleon Prestige 500 grill you had the lowest price online. I was shopping late on a Saturday night and was not expecting anyone to be available to chat to answer some questions but someone was available (I forget his name) and he answered my questions so I placed the order that day. Lastly I know most of these were taking 4 weeks to ship but you were able to ship mine in under 3 weeks, sooner than expected. Post order support was great as well. You should be very proud of the service you provide, few companies have people online available to chat at on the weekends and shipping sooner than expected is rare!
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