SKU:VGC15BWB1
Memphis 15" Single Access Stainless Steel Drawer With Trash Bin and Soft Close
Memphis 15" Single Access Stainless Steel Drawer With Trash Bin and Soft Close
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- Easy Monthly Installments Starting at 0% APR*
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Our team is available to serve you 8:00 AM - 11:59 PM ET, 7 days a week.
Memphis Grills Doors and Drawers are built with 304 Stainless Steel and utilize durable, high quality slides that are designed, engineered and tested in the USA. The heavy-duty drawer slides are stainless steel and provide a smooth opening and easy touch self-closing operation. Your outdoor kitchen is an entertainment venue as well as a functional work space. This line of Memphis accessories provides beauty, durability and convenience for your outdoor meal preparation and entertainment space.
- Single Access Drawer With Trash Bin
- Drawers hold up to 100 lbs.
- Heavy-duty 304 stainless steel construction
- Durable stainless-steel slides
- Easy touch self-closing
- One storage drawer
- One 10-gallon trash receptacle
Item Number |
VGC15BWB1 |
Storage Space | 0.6 cu. ft., Plus 10 Gallon Trash |
Slides | Soft close, Stainless Steel |
Cutout Dimensions | 29 1/8" (H) x 14 3/8" (W) x 21 1/8" (D) |
Actual Dimensions | 30 1/2" (H) x 15" (W) x 20" (D) |
Construction | Heavy-Duty 304 Stainless Steel |
Weight | 52 lbs. |
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Memphis products manufactured by Memphis Wood Fire Grills carry a seven (7) year Limited Warranty from the date of purchase by the original owner against defects in material and workmanship. |
Memphis products manufactured by Memphis Wood Fire Grills carry a seven (7) year Limited Warranty from the date of purchase by the original owner against defects in material and workmanship. Electronic and electrical components carry a three (3) year replacement warranty when subjected to normal residential use. Limited Warranty does not apply to burn pot, meat probe, grill cover gaskets or damage caused by corrosion. The meat probe is under Warranty for 30 days from the date of purchase.
Conditions of Limited Warranty
During the term of the Limited Warranty, Memphis Wood Fire Grills’ (MWFG) obligation shall be limited to replacement of covered, failed components, F.O.B. point of shipment. MWFG will repair or replace parts returned to MWFG, freight prepaid, if the part(s) are found by MWFG to be defective upon examination. MWFG shall not be liable for transportation charges, labor costs, or export duties. Except as provided in this CONDITIONS OF LIMITED WARRANTY, repair or replacement of parts in the manner and for the period of time stipulated hereunder shall constitute the fulfillment of all direct and derivate liabilities and obligations from MWFG to you.
The Warranty coverage begins on the original date of purchase as stated on the sales receipt. Warranty Registration and proof of original date of purchase is required to validate the Limited Warranty.
Repair or replacement of the MWFG component does not extend the Limited Warranty.
Pouring hot liquids on or in your MWFG product will void this warranty. Any modifications including holes, screws, and any other sheet metal changes to the product will void this warranty.
MWFG takes every precaution to utilize materials that retard rust. Even with these safeguards, the material can be compromised by various substances and conditions beyond MWFG control. High temperatures, excessive humidity, chlorine, industrial fumes, fertilizers, lawn pesticides and salt are some of the substances that can affect metals and metal coatings. For these reasons, the Limited Warranty DOES NOT COVER RUST OR OXIDATION. Should any of the above occur, refer to your Owner’s Manual maintenance section for finish protection. MWFG recommends that you purchase a MWFG full-length protective cover for your grill when not in use.
The Limited Warranty is based on residential use. Warranty coverage does not apply to products used in commercial applications. Shipping costs for the product is not covered by the Warranty.
Can I use my freestanding pellet grill in my outdoor kitchen?Yes, if you want to easily transition your Memphis freestanding grill into an outdoor kitchen island, today or in the future, it is easy to do with a Memphis Slide-in Kit. Simply remove the side shelves and attach the Slide-in Kit and place the grill with lower cabinet in your new outdoor island. Available with Elite, Pro and earlier freestanding models. |
Does an outdoor kitchen need to be covered?The grill should be covered when not in use and it is best to use one of our Memphis grill covers designed to fit your model exactly. Our new covers come with Velcro to keep them from blowing off and the built-ins covers have hooks and weights to help keep the cover in place when it’s windy. Stone and granite islands typically do not have to be covered. For island storage units, if you have high grade stainless steel, such as 304 (which we have in the Memphis brand), your doors and drawers for storage do not have to be covered. |
How much space do I need for an outdoor kitchen?The size of your outdoor kitchen will be determined by the amount of space you have available, how you plan to use it and your budget. A small island can be 4 or 5 feet wide, or if you have ample area, you can go for a 9’ island or longer. Review your budget, outdoor area and speak with your landscaper or grill dealer about your ideas. They will be able to help you in designing your space. |
What kind of storage do I need in my outdoor kitchen?There are a variety of storage choices for outdoor kitchens, so it’s easy to personalize it to your preferences. You will want doors and drawers to hold grilling accessories and tools, sauces, pellets, and other items you will want for convenience in your cooking process. Make sure to select high quality products for your island, such as 304 stainless steel doors and drawers, with soft closures and slides that will handle at least 100 pounds in weight for durability. You may also want to look at a cooler or refrigerator, but that depends on your space and budget limitations. |
How much does an outdoor kitchen cost?The cost of an outdoor kitchen can vary widely depending on the size and features you choose. If you are starting with a small cart, you can begin your Memphis kitchen for about $2,000. If you are looking for more of a built-in kitchen with storage, the smallest Memphis Stone Kitchen with grill and one lower drawer and side drawer set is about $12,000. The largest stone island with grill and storage would be approximately $21,000. You can spend even more if you want something custom built. Think through your usage, budget, and the return on investment. |
How do I design my outdoor kitchen?When designing your dream outdoor kitchen, the sky’s the limit! However, there are a few things you’ll want to keep in mind. First, consider how you will use your outdoor kitchen and what appliances you will need. Then, choose a layout that works for your space and flow. Visit a grill or outdoor kitchen designer to start getting some ideas. Memphis dealers can help you with what you will need to build your dream outdoor kitchen. You will want to think about how you plan to use your outdoor kitchen. Here are just a few questions you should ask:
The hardest part will be prioritizing your wants with your budget. You can always start with the grill and grill island and build on with other features when time and money permits. Also, remember that cooking meals and feeding your guests is your first priority for the outdoor kitchen. Don’t skimp on the equipment, most importantly the grill. We believe wood fire grilling is hands-down the best, and Memphis is the best pellet grill on the market (we may be biased, but we are true believers!). Lastly, don’t forget the details. Adding personal touches like decorations, lighting, and comfortable furniture will make your outdoor kitchen a space you’ll love to spend time in. Happy Grilling! |

Memphis Wood Fire Grills prides itself on innovation, craftsmanship, and dedication to customer satisfaction. We create grills that enhance lifestyles and personal comfort while utilizing natural, renewable fuel. By designing, engineering, and testing such high performance products here in the USA, we incorporate convenience into everyday life. We revolutionize outdoor cooking with our technically advanced, 3- in-1 Cooking Centers that grill, smoke, sear, roast and bake. In 2016, Memphis took the ease and sophistication of pellet grilling to another level with cloud-based Wi-Fi technology, allowing consumers to monitor their grill from anywhere.
In 2021, we designed and patented an industry-changing technology called IntelliBurn Technology™.
The new IntelliBurn Technology utilizes secondary combustion to provide the most efficient and clean burning grill on the market today.
Why Memphis?
• Wood Fire Flavor
Pure, Unforgettable Flavor![]() That’s what you get when you cook, smoke, bake, and grill over 100% natural hardwood pellets.
And, if you’ve never had the chance to give it a try – or you have, but you’ve given up because you think it’s too time-consuming or requires too much technical skill – you might not realize what you’ve been missing. We think you should be cooking with wood. The reason? It simply tastes better. Hardwood infuses your food with more flavor than gas and charcoal (Let’s be honest here, gas has no flavor. At all.) and is also an incredibly efficient, renewable fuel source. Pellets also generate less ash than charcoal, which means less cleanup for you! It’s a win-win. From quick weeknight meals to next Saturday’s elegant dinner party to this summer’s backyard BBQ blow-out, your Memphis Wood Fire Grill will help you wow friends and family with high-end, restaurant-quality meals. With our Memphis BBQ wood pellets, you can create rich, rewarding dining experiences, no matter what you’ve got on your grill, from wood-fired pizza to smoked brisket to killer hamburgers – even seared tuna with grilled pineapple salsa. And, since our certified 100% pure hardwood pellets are dried and compressed under high heat, they hold their shape without glues or binders, while retaining their authentic wood flavor – making them perfect for cooking, grilling, and smoking. Advantages of a Wood Fire Grill"With a Memphis, cooking with wood is easy. What’s more, wood fire flavor is flat-out delicious."
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• Versatility: Smoke, Sear, Bake, and Roast
The Most Versatile Grill on the Planet
Sear Pellet smokers are often criticized for being incapable of searing at high temperatures. Well, what good is a grill if it can’t sear meat to get that delicious caramelized crust?
Smoke Smoking food used to take hard work, patience, and hours of babysitting your smoker. With a Memphis Grill, you can finally relax while your grill does the hard work for you. Go to bed in the evening and wake up with a perfectly cooked pork shoulder or leave your grill unattended while you entertain guests and return to a delicious meal.
Bake The Memphis Grill is a true convection oven, which is perfect for creating magnificent pastries and breads. Owning a Memphis Grill means you have a second kitchen appliance outdoors, but we’ve found that this grill outperforms most indoor ovens. Using the Intelligent Temperature Control™ system combined with top-of-the-line convection technology, the Memphis Grill offers fast cooking and results in evenly cooked food.
Roast Convection cooking isn’t just great for baking, it’s also perfect for roasting meats and vegetables. The convection blower ensures even cooking to all your favorite foods without the need for a messy rotisserie attachment. |
• Unparalleled Smoking Results
Our BBQ Smokers Offer Results Beyond Your Expectations
Smoke Meats Without the Time and Effort of Conventional Smokers
Smoking meats is a great way to inject flavor and succulence into a meal. Unfortunately, many BBQ smokers on the market today make the process far too complex and time-consuming. At Memphis Grills, we think anybody should be able to smoke their favorite meats, any time they want, without a degree in smoke science or training from an experienced barbecue pit master.
![]() Gain All the Benefits of Our Smoker GrillsOur wood pellet smoker grills offer benefits unmatched by any other product on the market.
Convenience Popular kamado smokers take time to get up to temperature and a lot of manual effort to maintain that temperature. Our wood fire barbecue smokers take less time to get your food to temperature and require virtually no physical effort to maintain the ideal cooking state. Simply place your food on the grill, start it up, and monitor it via our innovative Memphis Grills App.
Precision Hitting a specific cooking temperature is imperative for a good, smoky flavor. Memphis Grills allow you to set your desired temperature and walk away. Our convection blower and electronic temperature sensors maintain the temperature precisely.
Flexibility Our dual pellet hopper system allows you to inject a wide range of flavor profiles into your meats. Choose a single flavor—apple, cherry, pecan, mesquite, hickory, or oak—or combine them using our dual pellet hopper for more unique flavor profiles.
Ease-of-use We have invested significant amounts of time and effort into taking the difficulty and guesswork out of the smoking process. Our Intelligent Temperature Control™ system maintains the temperature that you set, allowing you to sit back and relax knowing that your grill is doing all the work for you. Better yet, use your meat probes to monitor the internal temperature of your foods remotely using the Memphis Grills App. |
• Direct Flame Capability
Direct Flame Capability
What good is a grill if it can’t sear? We hear it all the time: “Pellet grills can’t sear”. Well, that’s true in most cases, but Memphis Wood Fire Grills are different. …a grill that can smoke, bake, sear, roast,
How to Use Direct Flame Insert:Before Using the Direct Flame Feature Before you begin cooking in Direct Flame Mode on your Memphis pellet grill, make sure you’re set up for success:
Using the Direct Flame Insert and Direct Flame Mode(s)Configuring your Memphis pellet grill to cook over an open flame is simple. Follow these steps for using the Direct Flame Insert whenever you’d like to cook over an open flame and have direct flame access, starting with your Indirect Insert in place:
Note: Beale Street models have LOW and MED Direct Flame Modes, Pro and Elite models have LOW, MED, and EXTREME Direct Flame Modes.
Important Notes for Cooking in Direct Flame ModeWhile cooking over an open flame is easy with the Memphis, you should always abide by the following tips to ensure safety and proper use of your Memphis Wood Fire Grill:
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• Grill Comparison: Pellet Grill Vs. Gas Grill Vs. Kamado
Grill Comparison Chart: Pellet Grill Vs. Gas Grill Vs. Kamado
Studying up on high-end grills? Class is in session. Whether you’re updating the grill in your outdoor kitchen with a newer, shinier model or giving your aging big box store purchase the heave-ho in favor of a high-end grill with lots of bells and whistles, it’s important to know how the options stack up against one another.
Which is the perfect grill for your needs—pellet grill, gas grill or Kamado?From wood fire grills to gas and Kamado charcoal grill varieties, here are the features and functionality you can expect from each: |
Technology
• Convection Grilling Technology
Convection Grills Offer the Ultimate in Flavor and Flexibility
The Quality Results You Want Without the Hassle of Rotisserie Attachments Convection cooking is a modern method of circulating air throughout the cooking chamber to ensure a consistent internal temperature of food. While many kitchen ovens offer convection cooking, few grills on the market today do. Memphis Wood Fire Grills are an exception to that rule—our full line of wood pellet grills offer convection grilling technology, eliminating the need for rotisseries and other accessories.
Why Choose a Memphis Grill for Your Convection Cooking Needs?Our industry-leading convection grilling technology offers a wide range of benefits, including:
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• Intelligent Temperature Control
One-Touch Temperature Control SystemEliminate constant tending to the fire or overcooking your food.
Maintaining Desired Temperatures (Just Like Your Oven) Maintaining grill temperatures, even in the best of conditions, can be difficult. With outdoor grilling comes the inevitable battling of the elements, which can keep food from cooking at the proper temperatures. Every chef and pitmaster knows that control and consistency are two of the biggest virtues in the cooking world. Even a windy day can affect the cooking properties of a poorly manufactured grill. ![]()
Meat Probes Cook to Perfection Proper temperature control can be the difference between a juicy, delicious burger and something more along the lines of a hockey puck. Goldwyn further relates, “The single most essential concept an outdoor cook needs to understand is the importance of temperature control and how to use a 2-zone setup.” We totally agree, but thanks to Memphis Wood Fire Grills’ convection capability, a 2-zone system isn’t necessary on our grills. Plus, our engineers have designed our grills with precise temperature control in mind. You won’t find another grill on the market that can hit and hold temps like a Memphis. And by setting your desired temperature using the digital ITC (Intelligent Temperature Control) and inserting the programmable meat probe, your food cooks until it’s done and then the grill turns the heat down to “warm,” keeping your chow hot and ready-to-eat when you are. ![]()
Wi-Fi Provides Convenience for your Lifestyle With our new Wi-Fi enabled controller and free iOS app, you can now monitor your grill from anywhere you have a cell phone connection. Many other grill/smoker apps work locally – meaning you have to be within range of your Wi-Fi at all times. Ours, however, allows you to check your grill from work, the store, or your car (the passenger seat of course). And as an added benefit, the App has numerous automated recipes that will cook your cut of meat to perfection. The Intelligent Temperature Control knows exactly the perfect cooking and internal temperatures and ensures your food will meet your high standards. ![]() |
• IntelliBurn Technology
IntelliBurn Technology™
Memphis Wood Fire Grills introduces its game-changing, patented IntelliBurn Technology™: The most efficient and clean burn available in wood fire grilling today!
Memphis redefines wood fire grilling once again with our NEW! line of IntelliBurn pellet grills!More heat, less fuel. IntelliBurn increases grill performance and efficiency with a secondary combustion system that creates more heat while using less fuel. This means you will use fewer pellets per cook and produce a cleaner burn when cooking (at any temperature above smoke mode). Beyond efficiency, our new generation (ITC3) grills feature a new combustion blower system that allows for variable speed and improved static pressure for improved temperature consistency and control.
How does the IntelliBurn Technology work?
Features & Benefits
What do all of these features provide for the backyard chef?First and foremost, a Memphis Wood Fire Grill creates an amazing meal for your family and friends. With great food and great company, a Memphis pellet grill is the perfect addition to your backyard as it offers the convenience and versatility of your indoor kitchen while serving as the focal point for entertaining, celebrations and family get-togethers. ![]() |
• How Does a Memphis Pellet Grill Work?
If you know how to operate an oven, you can operate a Memphis. It’s as easy as filling a hopper with pellets and then setting your temperature via our one touch control. The two-way logic system measures the grill temperature every two seconds and automatically adds pellets as needed. You really have to try one to believe it.
What is a wood fire grill? It’s a grill that uses 100% natural wood pellets as fuel instead of the traditional propane or charcoal. It imparts a highly sought after flavor that enhances the taste of nearly everything you cook on it. From a mild smoked taste to hints of cherry, hickory, and pecan, there are flavors available to suit any preference.
Can you really smoke and bake on it? Yes! Memphis Grills have true convection cooking and smoking capabilities. Bake bread, cook a wood-fired pizza, or smoke ribs—it’s all possible via the Intelligent Temperature Control (ITC) system. Throw a backyard pizza party or cook the Thanksgiving turkey—it’s completely up to you!
What temperature ranges can be achieved? Our Elite model can go from 180 to a whopping 700 degrees. Sear a steak at the hottest temperatures or adjust the grill temperature to 295 degrees or below to smoke succulent ribs, briskets, and roasts.
How can I read the temperature of whatever I’m cooking? Every Memphis pellet grill comes standard with a digital food probe that displays the internal temperature of whatever you’re cooking. Further, you can set the ITC to the desired food temperature, and when it hits that temp, it automatically reduces the grill temperature to the lowest set point to keep your food ready to serve.
How does the convection oven work? Grill chamber design, advanced engineering, and convection fans circulate heat evenly and provide the consistent temperatures required for convection oven performance. Other brands may claim to have convection oven capabilities, but we can accurately back up that claim with engineering facts. |
• Innovative Grilling & Smoking App
Grill Your Next Meal Using Our Innovative Pellet Grill AppOur new Bluetooth-enabled setup makes the connection to our pellet grill app easier than ever before. Simply start up your Memphis Wood Fire Grill, add your food, kick back and relax while your food cooks.
Monitor Your Pellet Grill From Anywhere!From your smartphone or tablet, you can check grill and food temperatures and more:
The Memphis Grills App is available in the Apple App Store and the Google Play Store.
Wi-Fi Based Technology Connects to Your HomeUsing cloud-based technology, our grill app connects to your home Wi-Fi network, rather than local connectivity. This infinitely extends the range of the app, allowing you to access real-time temperature data from wherever you like. ![]() |
Construction
• Stainless Steel Construction
Stainless Steel Grills Offer Better Performance & Longer LifespanThe Versatility of Wood Pellet Grilling Meets the Durability of Stainless Steel Memphis Wood Fire Grills is the leading manufacturer of stainless steel wood pellet grills. Our products offer the convenience and flavor of wood pellet cooking with the durability and ease of maintenance that is offered by stainless steel.
3 Reasons to Choose a Stainless Steel Grill for Your Next PurchaseOur stainless steel barbecues offer a wide range of benefits over other grill materials, including:
Stainless steel not only provides performance, ease in maintenance, and durability: it offers a sophisticated, polished look and looks great in any outdoor setting.
Exploring Memphis MaterialsWe pride ourselves on offering the highest in quality grills. Our grills are manufactured using two high-quality grades of stainless steel: 304 Stainless Steel Our highest quality stainless steel grills are manufactured using 304 Stainless Steel which is an alloy containing a higher percent of nickel than other Stainless Steel alloys. 304 stainless has a higher level of corrosion resistance, which makes it the ideal material for grills used in a wide range of environments and applications. 304 Stainless Steel is recommended for consumers in the coastal regions. Our 304 Stainless Steel line includes the Memphis Elite, Memphis Pro Cart, and both the Pro and Elite built-in models. 430 Stainless Steel With many of the same benefits of 304 Stainless Steel, our 430-grade material is superior to cast iron and aluminum for grilling applications. 430 Stainless Steel offers an alternative to 304 stainless for grillers in non-coastal areas. Our 430 Stainless Steel line includes the Beale Street Cart and Beale Street Built-in. |
• Designed in the USA
Designed, Engineered, and Tested in the U.S.We are proud to say that every Memphis Wood Fire Grill
When you buy a Memphis grill, you are supporting a family-owned business that is rooted in innovation, craftsmanship, and dedication to customer satisfaction. You can relax and enjoy your grill knowing that it was provided to you by an American company. |
Order Confirmation:
You will receive a confirmation email as soon as you place your order. After that, we double-check if all items ordered are in stock and available for immediate shipment. If your order is available for the delivery within the advertised time frame, we will submit it for shipment to the warehouse. If the expected delivery time exceeds the advertised time frame, we'll reach out to you via email and/or phone to confirm the order.
Order Shipment:
You will receive an email confirmation with tracking number within 1 business day from the time the item has been shipped. If you would not receive tracking information within 10 business days of your order, feel free to follow up with our customer service team.
Estimated Time of Arrival:
We typically deliver within 2-10 business days. Custom made products are usually delivered within 4-12 weeks. If the expected delivery date for your order would fall outside of the advertised 2-10 business day time frame, our customer service team will reach out to you to confirm if you are OK with that date.
Areas Covered:
All estimated delivery dates and shipping costs advertised on the website apply the the contiguous United States only (the Lower 48 and D.C.). Please contact our customer service team to discuss the time and cost of shipping to Hawaii, Alaska, or the U.S. territories. We don't ship internationally, but we can ship your order to a freight forwarder of your choice.
Damages:
It is critical that you inspect the packaging of all items when they arrive and check if you received all boxes listed on the delivery receipt. If you notice any damage or shortage of packages, you must make a note of it on the bill of lading, take pictures, and refuse delivery. Your note should say "refused due to damage". If there are no damages visible before opening the box, you must note "subject to further inspection may contain concealed damage". By signing a freight delivery without making any notes, you accept the product as it is and release the seller from any liability. If you notice any damage after receiving the delivery, do not throw the box away, and contact us with the photos of all sides of the packaged goods within 2 business days. We cannot process your claim if you fail to send images within 2 business days. After we receive information from you about the refused delivery or concealed damage, we immediately initiate a claim with the shipping company or with the manufacturer. After the claim is fully processed, we ship all replacements at absolutely no cost to you.
Cancellations & Returns:
We can cancel your order at absolutely no cost to you before the shipping label or Bill of Lading has been created, or before production of a custom order has started. Custom made items are not eligible for cancellations or returns after production has started. You can return all non-custom made items within 30 days of delivery, except when noted otherwise on their product page. To be eligible for a return, the item must be unused and in the same condition as you received it. It must also remain in the original packaging, and the packaging must be in perfect resellable condition. The cost of shipping the product both ways (to the customer, and back to the warehouse) and a 25% restocking fee will be deducted from the refund. Orders delivered outside the United States are not eligible for refunds. If your order arrived damaged, "Damages" section applies. Please contact us before returning your order to discuss shipping details. All refunds will be issued to the credit card you used for your purchase within 2 days after all returned items arrived at the warehouse. If a credit card refund is not possible, we will issue a direct deposit.
We work very hard to ensure that we offer the absolute best prices online. If you find another legitimate online store that offers a lower prices on an identical item we stock (including shipping, tax, etc), we will beat the competitor's price by 10% of the difference! Please see below for complete details.
Please fill out the form below to find out if you qualify for the discount. In most cases you will receive a response within 1 business day.
To request your 110% Best Price Guarantee simply e-mail us a link to the same product on our website, or on our competitors' website.
Our 110% Price Guarantee has some limitations:
- Promotions such as rebates and buy one, get one free offer are not eligible
- The item must be in stock on the competitors' website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
- The competitor must be an Authorized Retailer of the product in question, and must not be violating advertising price agreements with the manufacturer
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
There may be brands excluded from that offer. Please contact us for further information.
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What our customers are saying...
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Once I decided on buying this particular model, I did exhaustive research on several different vendors and settled on the Grill Collection, because of their amazing customer service, response time, and unbelievable price match. Jerome was absolutely amazing to work with, and I very much look forward to ordering the rest of my appliances and equipment for my outdoor kitchen space in the coming days. The customer service from Grill Collection is unmatched by any of the other companies I have spoken with. Someone is always right there to step in and answer a question for you. After sending an email inquiry, I received a response in less than two hours. The delivery process was flawless. Once I was notified the grill had shipped, I was immediately given my tracking number, and within days I was contacted by the carrier to set up delivery. The delivery process was incredibly smooth, they placed the grill exactly where I requested it, they inspected it with me, and I couldn't be happier. From shipping to arrival, it was less than a week before it arrived to ship cross country. If you are in need of anything for your backyard space, Grill Collection is the place to buy it!!!
Dave P.
Charlotte, NC
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The primary reason I chose Grill Collection is because they had the item I wanted in stock where other sites selling the same item wasn't available till the end of the year. I had already purchased the unit from another website and I really didn't want to go through the hassle of trying to get a refund and then waiting for the refund and then turning around and purchasing another unit somewhere else. I purchased the unit from the other website previously because their website said I would receive the unit by the end of July. When the transaction was completed and they finally received the notice from the manufacturer the shipping and receiving dates changed. It was now shipping by Nov 27th and receiving by Dec 2nd, basically I would be waiting half a year to receive my order so that wasn't going to work. By then summer is over!!! Second and most important reason I chose Grill Collection is because of Erica's awesome customer service, many many thanks to Erica for her service. She finalized my decision based on many factors besides the fact that I'm an Amazon Prime Member and paying through Amazon would work for me as well but also these reasons: 1. Prompted to serve customers need. 2. If I had problems with my order I know it wouldn't take hours to get s hold of customer service 3. Talking to a live representative vs machine 100% 4. Piece of mind knowing that I'm doing business with a company that's 100% behind my customer satisfaction with guaranteed product availability and delivery, makes me want to purchase only from them. 5. Lower price definitely!!! 6. 👍😇😉😆 Thank you Can't wait to get my grill!!
Nick
Newark, NJ
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I had a fantastic experience with the Grill Collection. First when I was shopping online for the Napoleon Prestige 500 grill you had the lowest price online. I was shopping late on a Saturday night and was not expecting anyone to be available to chat to answer some questions but someone was available (I forget his name) and he answered my questions so I placed the order that day. Lastly I know most of these were taking 4 weeks to ship but you were able to ship mine in under 3 weeks, sooner than expected. Post order support was great as well. You should be very proud of the service you provide, few companies have people online available to chat at on the weekends and shipping sooner than expected is rare!
Jeff
Jacksonville, FL
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Why Grill Collection
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Easy Returns
Need to return the merchandise? We accept returns for 30 days from the date of delivery.
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